Terms and Conditions

Ordering Terms & Conditions

Ordering an shipment 

Modifications to orders 

Full payment is expected at the point of sale except when agreed with us. You will be presented with a purchase confirmation with an order number also a receipt. If ordering online, check your junk mail, documentation may be redirected there. Check your order carefully and contact us if items are incorrect.
Adjustments to orders may be requested, but we may not be able to accept late modifications. Additional charges may apply to all changes.

Obtaining an order 

Delivery of a purchase

If you have arranged to collect from our address, your order will be ready inside the time-slot selected. If for any reason you are unable to obtain your order on the date designated, please contact us. Opon the collection, the customer’s liable to transport the purchase to the destination location carefully.
Where delivery is agreed, it is the customer’s obligation to ensure a comprehensive and exact address is provided, along with an accurate phone number for communication. It is also the customer’s obligation that there is someone to receive the shipment at the location. Doughnut addiction cannot accept liability for late or missing shipments due to insufficient or inaccurate information provided, or because there is no-individual to receive the purchase.


Consequential costs

Doughnut Addiction's, artisan doughnuts are hand-made, utilising fresh components. Consequently, there may be small differences in presentation from those displayed within our publicity material.
Doughnut Addiction will make every endeavor to achieve your order accurately. In the unlikely case that we make a mistake, please note Doughnut Addiction does not take any liability for consequential costs incurred due to mistakes made with produce supplied or delivered. This does not affect your statutory rights. Doughnut Addiction's, artisan doughnuts are hand-made, utilising fresh components. Consequently, there may be small differences in presentation from those displayed within our publicity material.


Rate changes

We can only support a full refund of your order if we receive your order cancellation guidance at least 24 hours or 48 hours if your order is for a significant/special event before the specific collection time. Any other cancellation reimbursements will be completely at Doughnut Addictions discretion.
Doughnut Addiction reserve the right to make rate changes without prior notice but guarantee that no rate rise will affect any confirmed prepaid purchases made by a consumer for collection on a date after which a rate rise has been executed.

Consumer satisfaction

Site T & C's

We strive to ensure our products at Doughnut Addiction meet your satisfaction. If you are not entirely content with your order or the standard of service, please contact us on Matt@doughnut-addiction.com.
Doughnut Addiction and its agents provide their services of this website to you subject to its Terms of use. Furthermore, your access and utilisation of this site is pre-conditioned on you accepting the subsequent declarations, disclaimers, permissions, terms, and conditions. The term ‘agents’ refers to Doughnut Addictions web agency and web payment processors.



Doughnut Addiction and other marks, logos and service names are trademarks of Doughnut Addiction. Doughnut Addiction trademarks must not in any way be applied in connection with any goods or service that is not relating to Doughnut Addiction unless a written license is acquired from Doughnut Addiction. All other trademarks not owned by Doughnut Addiction or its affiliates that appear on this site are the property of their respective proprietors, who may or may not be attached to or sponsored by Doughnut Addiction or its affiliates.
All the sites, content such as graphics, logos, buttons, icons, text, images, audio clips, and software, is the property of Doughnut Addiction or its content suppliers. The compilation (meaning the collection, arrangement, and assembly) of all content on this website is the exclusive property of Crosstown. All software utilised on the website is the property of Doughnut Addiction or its software suppliers. All the content, compilation and software are protected by English and international copyright legislation. Any other use, including the duplication, alteration, distribution, transmission, republication, presentation, or performance, of the content on this site, may be permitted provided prior written permission of Doughnut Addiction is received through a written application made to Doughnut Addiction.

Use of site

Links to third party sites

This site or any portion of the site may not be reproduced, duplicated, copied, traded, or contrarily exploited for any commercial purpose that is not expressly authorised by Doughnut Addiction. Doughnut Addiction and its agents reserve the right to decline service, terminate accounts, and cancel orders on its discretion, including, without limitation, if Doughnut Addiction believes that user’s demeanor infringes applicable law or is detrimental to the interests of Doughnut Addiction or its affiliates.
This site includes links to websites independent of Doughnut Addiction or its affiliates. These are provided for your reference and support only. Doughnut Addiction should not be regarded as endorsing the operative or the content of the before-mentioned third-party sites. You may access such links at your risk, and you are entirely responsible for all consequence of such use.



This site is provided by Doughnut Addiction on an ‘as is’ basis. We do not present any representation or warranty of any kind, express or implied, as to the control of the website or the accuracy or completeness of the information, content, materials, services or products included on this site. To the entire extent permissible by applicable law, Doughnut Addiction disclaims all pledges, express or implied, including, but not confined to, implied warranties of merchantability and suitability for a particular purpose. We will not be accountable for any loss or damages of any kind, whether negligent or not, arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.
The website is designed by Doughnut Addiction in Cornwall. The laws of England will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws.

We reserve the right to make modifications to our website and these disclaimers, Terms of use, terms, and conditions at any point by posting on this website, without any other declaration.Your access or use of this site after any changes posted will constitute your agreement to those modified Terms and conditions of use and all changes.

The English version of the Terms and conditions of use shall prevail over any other language version which may be provided for information purposes only.

If any provision of these Terms and conditions of use is invalid or unenforceable, the remaining stipulations will remain in full force and effect, and the invalid or unenforceable provision will be deemed superseded by a valid, enforceable outline that most closely matches the intent of the original provision.

All rights not expressly granted herein are at this moment reserved. This Terms and conditions of use supersedes any prior or contemporaneous communications between this website or affiliates and you regarding this website and its content.


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